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Terms of Service

Version: 1.0 Last Updated: April 2026

These Terms of Service ("Terms") govern your access to and use of DxCore SaaS, a managed CI/CD task orchestration service ("Service") operated by Eyal Lapid ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Service.

1. Service Description

DxCore SaaS is a managed CI/CD task orchestration service. It provides:

  • Persistent task storage — build results, task metadata, and execution history stored in the cloud
  • Web dashboards — real-time visibility into pipeline runs, task outcomes, and organization activity
  • Task profiling and scheduling — the SmartPlugin scheduler profiles your build tasks and optimizes execution order and distribution
  • Organization management — multi-user organizations with role-based access, member invitations, and centralized billing
  • API token authentication — secure machine-to-machine access for CI agents and integrations

Distinction from the OSS version: DxCore is also available as an open-source project licensed under the MIT License. The OSS version is self-hosted and governed separately by that license. These Terms apply exclusively to the hosted SaaS offering. Your use of the OSS version is not subject to these Terms.

We may modify, add, or remove features of the Service at any time. We will provide reasonable notice of changes that materially affect your use.

2. Account and Organization Terms

Eligibility

You must be at least 18 years old to create an account. By registering, you represent that you meet this requirement and have the legal capacity to enter into a binding agreement.

Organizations

One user ("Owner") creates an organization and may invite additional members. The Owner is responsible for all activity within the organization, including the actions of invited members.

Registration and Accuracy

You agree to provide accurate, current, and complete information during registration and to keep that information up to date. You may not impersonate any person or entity or misrepresent your affiliation.

API Token Security

You are responsible for keeping your API tokens confidential. You must not share tokens with unauthorized parties or embed them in publicly accessible repositories. You are liable for all actions taken using your tokens. If you believe a token has been compromised, revoke it immediately and notify us.

Account Termination by Either Party

Either you or we may terminate your account at any time, subject to the notice requirements in Section 14 (Termination). If you terminate, you remain responsible for any charges accrued prior to termination.

3. Payment Terms

Subscriptions

DxCore SaaS is offered on a subscription basis. Subscriptions are processed through Polar, which acts as the Merchant of Record for all transactions. Polar handles billing, tax calculations, VAT collection, and invoicing on our behalf.

By purchasing a subscription, you also agree to Polar's terms of service and privacy policy, which govern the payment transaction. Polar's terms are available at https://polar.sh/legal/terms.

Billing disputes related to payment processing, tax calculations, or invoicing should be directed to Polar. We are not liable for errors in payment processing, tax calculations, or invoicing performed by Polar.

Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected at checkout). Your subscription will automatically renew unless you cancel before the next billing date.

Price Changes

We may change subscription prices with at least 30 days' notice. Price changes take effect at your next renewal. Continued use after the effective date constitutes acceptance of the new price.

Refunds

Polar may issue refunds at its discretion, including within 60 days of a charge to prevent chargebacks, even if a stated refund window has passed. Outside of mandatory legal rights (see Section 4), refunds are handled by Polar under its own policies. We do not control Polar's refund decisions.

4. Israeli Consumer Cancellation Right

If you are a consumer located in Israel, you have the right to cancel a subscription within 14 days of purchase under the Consumer Protection Law, 5741-1981 (Israel) and the Consumer Protection Regulations (Cancellation of a Transaction), 5771-2010. Upon valid cancellation, you are entitled to a refund less a cancellation fee equal to the lesser of:

  • NIS 100, or
  • 5% of the price paid

Extended Cancellation Period

The cancellation period is extended to 4 months for:

  • New immigrants (within 5 years of immigration)
  • Seniors (age 65 or older)
  • Persons with disabilities as defined under Israeli law

To exercise this right, contact us in writing at the address provided in the Contact section below. We will process your cancellation and any applicable refund within 14 business days.

Ongoing Cancellation of Subscriptions

For continuous subscription transactions, Israeli consumers may cancel at any time (not only within the initial 14-day period). Upon cancellation after the initial period, you will be charged pro-rata for the service consumed up to the cancellation date, plus the cancellation fee described above. We will send you written confirmation of cancellation within 3 business days of receiving your request.

Cancellation may be submitted via email, through your account dashboard, or by registered mail.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

Prohibited Conduct

You may not:

  • Submit builds or tasks designed to execute malicious code, mine cryptocurrency, or harm third-party systems
  • Circumvent or attempt to circumvent rate limits, quotas, or usage restrictions
  • Reverse-engineer, decompile, or disassemble proprietary SaaS features, APIs, or infrastructure
  • Share, sell, or transfer API tokens to unauthorized third parties
  • Use the Service primarily for the purpose of building a substantially similar competing service, including by systematically extracting Service features, algorithms, or methodologies
  • Take actions that degrade the performance or availability of the Service for other users
  • Violate any applicable law or regulation in connection with your use of the Service

Regulated Data

DxCore is not certified for use with data subject to HIPAA, PCI-DSS, or GLBA requirements. You must not transmit, store, or process Protected Health Information (PHI), payment card data, or financial records subject to those regulations through the Service.

Violation of this section may result in immediate suspension or termination of your account without refund.

6. Intellectual Property

Our Property

We own all rights, title, and interest in the DxCore SaaS platform, including its source code (excluding the separately licensed OSS components), SmartPlugin scheduler algorithms, dashboards, APIs, documentation, and branding. Nothing in these Terms grants you any ownership interest in the Service.

Your Data

You retain ownership of all CI/CD task data, build configurations, and outputs you submit to the Service ("Customer Data"). We claim no ownership over Customer Data.

Build Telemetry

We collect anonymized build telemetry (such as task durations, error rates, and scheduler performance metrics) to improve the Service. This telemetry is aggregated and does not include your source code or proprietary build logic. Ownership of the underlying Customer Data remains with you.

You grant us a non-exclusive, royalty-free, worldwide license to collect, aggregate, and use anonymized build telemetry data (such as task durations and error rates) for the purpose of improving the Service. This license does not extend to your source code, build configurations, or proprietary build logic.

Open-Source Components

The DxCore OSS project is available separately under the MIT License. Rights to the OSS codebase are governed by that license independently of these Terms.

Feedback

You grant us a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, modify, and incorporate any feedback you provide about the Service, without obligation to compensate you.

7. Data Usage Commitment

We will not use your Customer Data to train, fine-tune, or otherwise improve any artificial intelligence or machine learning models — whether operated by us or any third party.

Your data is used solely to:

  • Provide and operate the Service
  • Diagnose and resolve technical issues
  • Improve service performance and reliability

Any broader use of data is governed by our Privacy Policy. If there is a conflict between this section and the Privacy Policy with respect to AI/ML training, this section controls.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Uninterrupted or error-free operation
  • Accuracy or completeness of results

We do not warrant that:

  • The Service will meet your specific requirements
  • Build tasks will complete successfully or within any particular time
  • The Service will be available at any given time or from any given location
  • Any defects or errors will be corrected

Your use of the Service is at your own risk.

9. Limitation of Liability

Cap on Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

  • USD $100, or
  • The total fees paid by you for the Service in the 12 months preceding the claim, whether paid directly or through our payment processor

Exclusion of Consequential Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits or revenue
  • Loss of data or build artifacts
  • CI pipeline failures or delayed software releases
  • Lost builds or failed deployments
  • Business interruption
  • Cost of substitute services

THESE EXCLUSIONS APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE).

Carve-Outs

The limitations in this section do not apply to: (a) your indemnification obligations under Section 10; (b) your breach of Section 5 (Acceptable Use); or (c) either party's liability for fraud or willful misconduct.

Israeli Consumer Protection

Nothing in this section limits any rights you may have under mandatory Israeli consumer protection legislation. Certain mandatory liability provisions under Israeli law may apply notwithstanding the limitations above.

10. Indemnification

You agree to defend, indemnify, and hold harmless Eyal Lapid and any employees, contractors, or agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Service in violation of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of the Acceptable Use Policy in Section 5
  • Any claim that your Customer Data infringes or misappropriates the intellectual property rights or privacy rights of a third party

We reserve the right to assume exclusive control of any matter subject to indemnification, in which case you agree to cooperate with us.

11. Data and Privacy

Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Task Data Retention

Your Customer Data (task results, build metadata, pipeline history) is retained for as long as your organization account remains active.

Data on Termination

Upon termination of your account for any reason:

  • You have a 30-day export window during which you may download your Customer Data using the Service's export tools
  • After the 30-day window, your Customer Data will be permanently deleted from our systems
  • Backups may persist for a further period as required by our data retention policies, but Customer Data will not be accessible during that time

You may request a data export at any time during the active life of your account. We will provide exports in a standard machine-readable format within a reasonable time.

12. Service Availability

Unless separately agreed in writing, no service level agreement (SLA) applies to the Service. We will use commercially reasonable efforts to maintain the availability of the Service but do not guarantee any specific uptime percentage.

13. Data Processing

If we process personal data on your behalf, we will do so in accordance with our Privacy Policy and applicable data protection laws. For enterprise customers requiring a Data Processing Agreement (DPA), please contact us at privacy@dxcore.dev.

14. Termination

Termination by Either Party

Either party may terminate the Service relationship by providing 30 days' written notice. You may do so by emailing us or using the account cancellation feature in the dashboard. We may do so by emailing the address associated with your account.

Immediate Termination by Us

We may suspend or terminate your account immediately and without notice if:

  • You violate the Acceptable Use Policy (Section 5)
  • You fail to pay any amounts due and do not cure the failure within 10 days of notice
  • You engage in fraudulent or illegal activity using the Service
  • Continuing the account would expose us to legal or regulatory liability

Effect of Termination

Upon termination:

  • Your access to the Service and all API tokens is revoked immediately (or at the end of the notice period, where applicable)
  • You must discontinue the use of all API tokens and remove DxCore agent integrations from your CI/CD pipelines
  • The 30-day data export window described in Section 11 (Data and Privacy) begins
  • Accrued payment obligations survive termination

15. Governing Law and Disputes

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Israel, without regard to conflict of law principles.

Jurisdiction

Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Tel Aviv-Jaffa, Israel. You consent to personal jurisdiction in those courts.

Mandatory Consumer Protections

Nothing in this section waives any rights you may have under the mandatory consumer protection laws of your own jurisdiction. Where applicable law requires disputes to be resolved in your local jurisdiction, that requirement takes precedence.

16. Changes to Terms

Material Changes

We will provide at least 14 days' advance notice via email before making any material changes to these Terms. Material changes include those that affect your payment obligations, data rights, or dispute resolution process.

Non-Material Changes

Non-material changes (such as typographical corrections, clarifications, or changes required by law) may take effect immediately upon posting. We will indicate the "Last Updated" date at the top of this document.

Continued Use

Your continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and may terminate your account per Section 14 (Termination).

17. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond their reasonable control, including but not limited to:

  • Natural disasters, floods, earthquakes, or severe weather
  • Acts of war, terrorism, civil unrest, or government action
  • Pandemic or public health emergency
  • Internet outages, cyberattacks, or third-party infrastructure failures
  • Power outages or failures of telecommunications carriers

The affected party must promptly notify the other party and use reasonable efforts to resume performance. If the force majeure event continues for more than 60 days, either party may terminate the affected services with written notice.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect. The parties agree to negotiate in good faith to replace any severed provision with a valid provision that most closely reflects the original intent.

19. Survival

The following sections survive termination or expiration of these Terms: Section 6 (Intellectual Property), Section 7 (Data Usage Commitment), Section 8 (Disclaimer of Warranties), Section 9 (Limitation of Liability), Section 10 (Indemnification), Section 11 (Data and Privacy — data export provisions), Section 15 (Governing Law and Disputes), and this Section.

20. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, or by operation of law.

21. Entire Agreement

These Terms, together with:

  • The Privacy Policy
  • The Cookie Policy (available at /legal/cookies)
  • Any applicable Order Form or subscription confirmation

constitute the entire agreement between you and us with respect to the Service and supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral.

No waiver of any term shall be deemed a further or continuing waiver of that term or any other term. Our failure to assert a right or provision does not constitute a waiver of that right or provision.

In the event of a conflict between these Terms and the Privacy Policy, these Terms shall control unless the Privacy Policy expressly states otherwise.

22. Export Controls

You represent that you are not located in, under the control of, or a national or resident of any country that is subject to any applicable government embargo or designated as a "terrorist supporting" country by any applicable government. You also represent that you are not listed on any applicable government's list of prohibited or restricted parties.

You agree to comply with all applicable export control and economic sanctions laws and regulations, including those of the United States, the European Union, and the State of Israel. You may not use the Service:

  • From a jurisdiction subject to comprehensive trade sanctions
  • To transfer data or technology in violation of applicable export control laws
  • For any end use prohibited under applicable export regulations

Contact

For questions about these Terms or to exercise your rights under Section 4, please contact:

Eyal Lapid Email: legal@dxcore.dev

Version 1.0 — Last updated: April 2026